FAQs

 

What is the estimated delivery time for my order?

Delivery times may vary based on your location. Generally, you can expect your order to arrive within 2 to 4 weeks. This timeframe allows for processing, shipping, and any potential customs delays.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor your shipment's progress through our designated tracking portal.

Can I change or cancel my order after it has been placed?

Once an order is confirmed, changes or cancellations can only be made within a limited timeframe. Please contact us as soon as possible if you need to modify or cancel your order.

What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your item. Please ensure that the item is in its original condition and packaging.

Are there any items that cannot be returned?

Yes, certain items such as perishable goods, custom products, and personal care items cannot be returned. If you have specific questions regarding an item, please reach out to our customer service team for clarification.

How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Do you ship internationally?

Yes, we offer international shipping. Please note that delivery times may vary based on the destination country and local customs regulations.

How can I contact customer support?

You can reach our customer support team via email at wehavenly@gmail.com. We aim to respond to all inquiries within 24 to 48 hours.